Privacy & Security

399bat Privacy Policy — Your Data Is Safe With Us

Every piece of your data is stored with the highest level of security at 399bat. We never sell your personal information or share it without authorization. Learn more in this privacy policy.

Last Updated: January 2026

The Core Pillars of Our Privacy Policy

399bat's Commitments to Protecting Your Data

Encrypted Data Storage

All your personal data and financial details are protected with SSL encryption. Hackers and unauthorized third parties cannot access this information.

No Sale of Data

399bat never sells your personal data to advertisers or third parties. Your privacy is a core foundation of how we operate.

Minimal Data Collection

Only the information necessary to provide our services is collected. No excessive or unnecessary data is requested.

Right to Rectification

You can view, correct, or request deletion of your stored data at any time. This is your right.

Cookie Controls

We use cookies to improve our services. You can manage or disable cookies at any time through your browser settings.

Legal Protection

International data protection laws are strictly observed. Data is not shared with any authority without a legal obligation to do so.

Important: This privacy policy applies to the use of the 399bat website and mobile application. By accessing the platform or creating an account, you are deemed to have consented to this privacy policy.

1 Scope & Applicability

Welcome to 399bat. We believe that protecting your personal data is not just a legal obligation — it is an ethical responsibility. This privacy policy explains what information we collect when you use the 399bat website, mobile app, or any of our services, why we collect it, and how we keep it secure.

This privacy policy applies to registered 399bat members, prospective members, and all visitors. It also covers access to 399bat from Bangladesh and any other regions where the platform is used. Using our services constitutes acceptance of this privacy policy.

If you disagree with any part of this Privacy Policy, please refrain from using 399bat's services and contact our support team.

2 What Data We Collect

399bat collects only the data needed to deliver our services effectively. We categorize information into two main types — what you provide directly and what is collected automatically.

Information You Provide Directly:

  • Full name, date of birth, and gender
  • Email Address & Mobile Number
  • Residential Address & Country
  • National ID (NID), passport, or driving licence number (for KYC verification)
  • Mobile banking number or bank account details (for payments)
  • Profile Photo (Optional)

Automatically Collected Information:

  • IP Address & Geographic Location
  • Device type, operating system, and browser
  • Activity history & session data on the platform
  • Game history and betting patterns
  • Information collected via cookies and tracking pixels
Type of Information Reason for Collection Mandatory?
Name & Contact Details Account Management & Communication Yes
Identity Documents (KYC) Age Verification & Identity Confirmation Yes, for withdrawals
Payment Information Deposit & Withdrawal Processing Yes, for transactions
Device & IP Security & Fraud Prevention Automatic
Game History Service Improvement & Dispute Resolution Automatic

3 Methods of Data Collection

399bat collects data through several methods. Each method is transparent and subject to your consent.

  • Registration Form: You provide information directly when opening an account.
  • KYC Verification Process: Documents must be uploaded to verify identity and age.
  • Payment Gateway: Financial information is collected during deposits and withdrawals.
  • Cookies & Analytics: Browsing data is collected to improve your website experience.
  • Support Contact: Information you provide when reaching out via live chat or email.
  • Third-Party Auditors: Your information may be verified through authorized agencies for identity verification purposes.
Our Commitment: 399bat never actively collects data without your consent. You are informed before any data is collected.

4 Purpose of Data Use

399bat uses your data only for specific, legitimate purposes. Ensuring your information is handled in full compliance with our privacy policy is our highest priority.

  • Account Management: For account creation, login, and profile management.
  • Service Delivery: To process gameplay, betting, deposits, and withdrawals.
  • Identity & Age Verification: For KYC verification to meet legal compliance requirements.
  • Security Assurance: To prevent fraud, money laundering, and unauthorized access.
  • Customer Support: To respond to your complaints, questions, or requests.
  • Personalized Experience: To recommend relevant offers and games based on your preferences.
  • Legal Obligations: To meet regulatory and compliance requirements.
  • Service Improvement: To analyze user behavior and improve the platform.
Please Note: 399bat does not sell your data to third parties for advertising purposes. Your information is used only with your consent or when required by law.

5 Data Storage & Security

The security of your data is 399bat's top priority. We use industry-standard cybersecurity technologies to protect all your information from unauthorized access.

  • SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
  • Firewall Protection: Servers are protected with advanced firewall technology.
  • Regular Security Audits: Regular security audits are conducted by independent third-party experts.
  • Restricted Access: Only authorized personnel have access to your information.
  • Two-Factor Authentication: Option to enable 2FA on your account.
  • Secure Servers: Data is stored in secure data centres monitored 24/7.
Security Tips: Use a strong password and keep 2FA enabled to keep your account secure. Never share your password with anyone.

6 Sharing Information with Third Parties

399bat shares data with third parties only under strictly controlled conditions and only when necessary. Selling or misusing your data is a direct violation of our privacy policy.

When Your Information May Be Shared:

  • Payment Processors: Payment gateways such as Mobile Banking, Nagad, and Rocket receive only the minimum data required to process transactions.
  • KYC Verification Providers: Approved third parties receive limited data solely for identity verification.
  • Law Enforcement Agencies: Data may be disclosed pursuant to a court order or legal obligation.
  • Game Software Providers: Only the session data necessary for gameplay is shared.
  • Analytics Services: Anonymized & aggregated data is used to improve our services.
What We Never Do: 399bat does not share your data with advertisers, marketing companies, or any other gaming platforms. Your financial information is never disclosed to unauthorized parties under any circumstances.

7 Cookies & Tracking Technologies

399bat's website and app use cookies to enhance your browsing experience. Cookies are small files stored on your device that help the website remember your preferences.

Cookies We Use:

  • Essential Cookies: Essential for login sessions and security — these cannot be disabled.
  • Functional Cookies: Remembers your language preference and settings.
  • Analytics Cookies: Analyzes website traffic and usage patterns (anonymously).
  • Performance Cookies: To monitor page load times and identify technical issues.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may prevent some 399bat services from functioning properly.

8 Your Rights

Under 399bat's privacy policy, you have full control over your own data. In accordance with international data protection laws, you have the following rights:

  • Right to Access: The right to know what data we hold about you.
  • Right to Rectification: The right to correct inaccurate or incomplete information.
  • Right to Erasure: The right to request deletion of your data under certain circumstances.
  • Right to Restrict Processing: The right to request restriction of processing your data in certain cases.
  • Right to Data Portability: The right to receive your data in a structured, portable format.
  • Right to Object: The right to object to the use of your data for specific purposes.

To exercise any of these rights, contact us at our support email. We will respond to your request within 30 days.

Please Note: In cases of legal obligations or active investigations, some data may not be immediately deletable. You will always be informed of the reason.

9 Data Retention Period

How long 399bat retains your data depends on the type of information and applicable legal requirements. We never keep data longer than necessary.

  • Account Information: For the duration your account is active and up to 5 years after closure.
  • Financial Transaction Records: Up to 5–7 years as required by law.
  • KYC Documents: Up to 5 years after account closure.
  • Game History: Up to 3 years maximum.
  • Support Contact: Up to 2 years after resolution.
  • Cookie Data: Session cookies expire when the browser is closed; persistent cookies last up to 1 year.

10 Children's Privacy

399bat strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect data from minors. Age is verified at registration, and identity is confirmed through the KYC process.

If we are notified that data has been collected from a minor, we will immediately close that account and delete all associated information. If a parent or guardian suspects their child is using 399bat, please contact our support team right away.

Warning: Use of 399bat by anyone under the age of 18 is strictly prohibited. We are committed to responsible gaming and the protection of minors.

11 Policy Changes

399bat may update this privacy policy from time to time. Revisions may be necessary due to legal changes, new technologies, or updates to our services. For any significant changes, we will:

  • We will display a clear notice on the website.
  • We will notify registered members by email.
  • We will update the "Last Updated" date at the top of this policy.
  • Your consent may be requested again for significant changes.

Continuing to use 399bat after any changes have been made will be considered your acceptance of the updated Privacy Policy. We recommend reviewing this page regularly.

12 Contact

For any questions, complaints, or requests regarding this Privacy Policy, please contact our Data Protection team. We typically respond within 7 business days.

Email us for any privacy-related requests.

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Safe & Trusted

Your Privacy Is Protected — Join 399bat Today!

Our privacy policy is fully transparent. Your data is always protected. Register today and start enjoying a secure gaming experience.

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