399bat Terms and Conditions — Complete Guide for Members

1 General Terms & Introduction

399bat (hereinafter referred to as the "Platform" or "we") is an internationally licensed online gaming service. These Terms and Conditions constitute a legally binding agreement between 399bat and its registered members. 399bat reserves the right to modify these Terms at any time, and continued use of the Platform following any changes constitutes acceptance of the updated Terms.

These Terms and Conditions have been specifically prepared for users in Bangladesh. However, 399bat's services are not available to users in regions where online gaming is prohibited by law. It is each user's own responsibility to ensure compliance with their local laws.

2 Account Registration & Use

To become a member of 399bat, you must register with accurate and complete information. Each individual may hold only one account. Operating multiple accounts is a direct violation of the Terms and Conditions and will result in all associated accounts being closed.

• The name, address, date of birth, and contact details provided at registration must be accurate and truthful.
• Keeping your account password confidential is solely the member's responsibility.
• Accounts may not be shared with or used by any other person.
• Any changes to your account information must be updated promptly.
• Any suspicious activity must be reported to support immediately.

3 Age Verification & Eligibility

Users must be at least 18 years old to open an account on 399bat. This is the most critical provision of 399bat's Terms and Conditions. Any account found to be registered or used by someone under 18 will be immediately closed and all funds held may be forfeited.

399bat may request identity documents (NID, passport, or driving licence) from any member at any time for age verification purposes. Failure to submit the required documents may result in temporary account suspension.

4 Deposit & Payment Methods

399bat accepts deposits via Bangladesh's most popular mobile banking services — Mobile Banking, Nagad, and Rocket — as well as bank transfers. All deposits are processed in Bangladeshi Taka (BDT).

• The minimum deposit amount is BDT 500 (five hundred taka).
• The maximum daily deposit limit is determined by account tier and verification status.
• Only payment methods registered in your name may be used.
• Payments from third-party accounts are not accepted.
• Deposits are typically credited to your account within 5–15 minutes.
• If your deposit is delayed, please contact support with your payment reference number.

5 Withdrawal Policy & Process

Withdrawing your winnings from 399bat is straightforward and fast. However, withdrawals may be held if certain conditions are not met. Full account verification (KYC) must be completed before any withdrawal can be processed.

• The minimum withdrawal amount is BDT 1,000 (one thousand taka).
• Withdrawals can only be made via the same payment method used for the original deposit.
• Withdrawals are typically processed within 15 minutes to a maximum of 24 hours.
• Wagering requirements must be met before withdrawing funds derived from a bonus.
• Withdrawals of large amounts may be on hold if verification documents have not been submitted.

6 Bonus & Promotion Terms and Conditions

399bat offers a variety of bonuses — welcome bonuses, reload bonuses, cashback, free spins, and VIP rewards. Each bonus has its own specific terms and conditions, which are detailed on the promotions page.

• Please read the terms and conditions of a specific offer carefully before claiming any bonus.
• Most bonuses carry wagering requirements (typically 15x–30x).
• Multiple bonuses cannot be used simultaneously unless explicitly permitted.
• If bonus abuse is identified, the bonus and any associated winnings will be voided.
• Bonus offers are only applicable to the game categories specified in the respective offer.
• 399bat reserves the right to modify or discontinue any bonus offer and its validity period at any time.

7 Betting & Gaming Rules

All games on 399bat are powered by internationally certified RNG (Random Number Generator) software, regularly audited by independent third parties. Every game outcome is entirely random and unbiased.

• Minimum and maximum bet amounts are set for each wager and can be viewed in the game interface.
• If a game is interrupted due to a technical issue, the bet for that round will be refunded.
• In Sports Betting, wins and losses are determined based on official results.
• 399bat is not responsible for bets missed during live betting due to internet disruptions.
• Any abnormal winnings identified as resulting from a software bug or glitch will be voided.

8 Prohibited Activities & Fraud

399bat is committed to maintaining a fair and secure platform. The following activities are strictly prohibited and will result in permanent account closure:

• Creating or operating multiple accounts.
• Bonus Abuse/Collusion — coordinated betting to exploit the bonus system.
• Using automated bots or scripts to play games.
• Attempting to hack or gain unauthorized access to game software.
• Fraudulently reversing payments through chargebacks or payment disputes.
• Money laundering or transactions involving illegal funds.

9 Account Suspension & Closure Policy

399bat reserves the right to temporarily suspend or permanently close any member's account under the following circumstances:

• Violation of any clause in the Terms and Conditions.
• Failure to complete KYC verification or submission of fraudulent documents.
• If an account has been inactive for an extended period (more than 12 months).
• The member has personally requested account closure.
• By order of a court or regulatory authority.

Before closing an account, the member will be notified by email and given the opportunity to withdraw any valid balance, unless the reason for closure is fraud-related.

10 Responsible Gaming Policy

399bat believes gaming should be a source of entertainment, not income. We take responsible gaming seriously. Under 399bat's Terms and Conditions, every member can set personal limits for their gaming activity.

• Daily/weekly deposit limits can be set.
• Self-Exclusion can be activated for a specified period.
• Session time limit settings are available.
• Members showing signs of gaming addiction will be referred for professional support.

11 Privacy & Data Protection

The protection of your personal data is a top priority at 399bat. We adhere to international data protection standards. To learn more about how your information is collected, stored, and used, please visit our Privacy Policy View page.

• Your data is never sold or shared with third parties.
• Your data is used solely for service improvement and legal compliance.
• All data transmission is secured via SSL encryption.
• You may request correction or deletion of your personal data at any time.

12 Legal Disputes & Contact

If a dispute arises with 399bat, please contact our support team first. We take all complaints seriously and aim to respond within 48 hours.

If a resolution cannot be reached through support, the matter will be settled through independent arbitration. 399bat reserves the final right to make decisions on any matter under these Terms and Conditions, and such decisions will always be made on a fair basis.